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Terms & Conditions

Terms & Conditions

Web Site Terms of Use

These "Terms of Use" set forth the terms and conditions that apply to your use of www.polaoslodesign.com (the "Web Site"). By using the Web Site (other than to read this page for the first time), you agree to comply with all of the Terms of Use set forth herein. The right to use the Web Site is personal to you and is not transferable to any other person or entity.

Copyrights and Trademarks

All materials contained on the Web Site are Copyright August, 01, 2014, POLA OSLO DESIGN, LLC. All rights reserved. No person is authorized to use, copy or distribute any portion the Web Site including related graphics. Service marks (including logos and designs) may not be used under any circumstances without the prior written authorization of Pola Oslo Design, LLC., owner Magdalene Teigen Story.

 Links to Third-Party Web Site

Pola Oslo Design, LLC may provide hyperlinks to third-party web sites as a convenience to users of the Web Site. Pola Oslo Design, LLC does not control third-party web sites and is not responsible for the contents of any linked-to, third-party web sites or any hyperlink in a linked-to web site. Pola Oslo Design, LLC does not endorse, recommend or approve any third-party web site hyperlinked from the Web Site. Pola Oslo Design, LLC will have no liability to any entity for the content or use of the content available through such hyperlink.

No Representations or Warranties; Limitations on Liability

The information and materials on the Web Site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. Pola Oslo Design, LLC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS-IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES FROM THE WEB SITE.

Changes to These Terms of Use

Pola Oslo Design, LLC reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send e-mail to Pola Oslo Design, LLC with any questions relating to these Terms of Use at pola@polaoslodesign.com.

Applicable law

By visiting www.polaoslodesign.com, you have agreed that the laws of the State of Massachusetts, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise.

Standard Returns Policy

You can return most items within 30 calendar days of the original shipping date. In order to process your request efficiently, please contact us first before returning an item. Returns will only be accepted if they are returned in their original unused condition. We will not honor returns that have been altered in any way or have been damaged during shipping. Please be sure to securely package the item, insure it for its full value and obtain a tracking number. Items that have been worn are not eligible for return. Custom / personalized jewelry is not eligible for return.

Returns or exchanges are not accepted on:

  • Items returned after 30 calendar days from the original ship date
  • Custom orders
  • Items purchased on sale

Your refund will be credited to your original account and will be the purchase price of the item, minus

  • the original shipping fee (if any)
  • 10% restocking fee

The above charges do not apply to exchanges.

For your protection, we advise that all returns be sent back to us by a traceable carrier and insured at your own expense.

Damaged products?
If you receive a product that was damaged in shipping, please notify us in writing or by calling Pola Oslo Design, LLC at 339-440-6644 within 48 hours of receipt so that we can resolve the issue to your satisfaction.

Special Orders

If you see a design that you like but I do not offer it the way you would like it—for example, you want a bracelet instead of a pendant—just ask and we will be happy to give you a quote! Please allow 2-3 weeks for delivery.

Care and Maintenance

Sterling silver jewelry should be stored in tarnish prevention cloths or bags. Keep your sterling silver jewelry in a cool, dry place. Our jewelry is not intended for children.